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Care2U’s commitment to equitable care for every patient we serve
Effective Date: January 1st, 2023 | Last Updated: January 1st, 2026Care2U complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Care2U does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
This policy applies to all Care2U programs, services, and activities, including but not limited to our mobile urgent care services, hospital-at-home (HIPLAC) program, transitional care services, telehealth consultations, remote patient monitoring, and all in-home clinical services provided across our service area in Westchester, Manhattan, Queens, Nassau, Suffolk, Brooklyn, The Bronx, and Staten Island counties in New York.
Care2U is committed to ensuring that all individuals, regardless of background, have equal access to the high-quality, physician-led medical care we deliver in the comfort of their homes.
Care2U provides free language assistance services to individuals with limited English proficiency (LEP), including individuals’ companions with limited English proficiency, to ensure meaningful access to our programs, services, and benefits.
Language assistance services include:
If you need language assistance services, please contact one our Section 1557 Coordinators:
Care2U provides appropriate auxiliary aids and services to individuals with disabilities, including individuals’ companions with disabilities, to ensure effective communication and an equal opportunity to participate in and benefit from our services, at no cost.
Auxiliary aids and services include:
Care2U will also make reasonable modifications to our policies, practices, and procedures when necessary to avoid discrimination on the basis of disability, unless doing so would fundamentally alter the nature of the program or service.
To request auxiliary aids, services, or reasonable modifications, contact our Section 1557 Coordinator at the information provided above.
If you believe that Care2U has failed to provide language assistance services, auxiliary aids and services, or has otherwise discriminated on the basis of race, color, national origin, age, disability, or sex, you have the right to file a grievance.
You may file a grievance in person, by mail, by fax, or by email with our Section 1557 Coordinator:
If you need help filing a grievance, the Section 1557 Coordinator is available to assist you. Care2U will acknowledge receipt of your grievance within 5 business days and will investigate and respond to your grievance within 30 calendar days of receipt. You will not be retaliated against for filing a grievance.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR):
Online: OCR Complaint Portal
By mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
By phone: 1-800-368-1019 | TDD: 1-800-537-7697
Complaint forms are available at www.hhs.gov/ocr/office/file/index.html
Free language assistance services are available to you. If you speak a language other than English, contact Care2U at (516) 342-8790 (TTY: [TTY number]) for help.
Note: All taglines have been verified against official HHS translations where available. Official HHS sample translations can be found at hhs.gov/civil-rights/for-individuals/section-1557/translated-resources.
This nondiscrimination policy applies to all Care2U services, including:
This policy is issued in compliance with Section 1557 of the Affordable Care Act (42 U.S.C. § 18116), Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title IX of the Education Amendments of 1972, and their implementing regulations at 45 CFR Part 92.
This notice is provided annually to all patients, applicants, and members of the public. It is posted on Care2U’s website at www.care2u.com and is available in prominent physical locations at Care2U’s office. A copy of this notice is available upon request in alternative formats for individuals with disabilities.
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