Get Control of Emergency Department and Inpatient Hospital Spend.

Care2U acts as a lever to manage your MLR (Medical Loss Ratio). Extend your reach with high-acuity, hospital-level care at home to optimize outcomes and reduce spend.

Driving successful outcomes in Value-Based Care

Care2U helps you achieve key objectives through:
Strategic VBC Success: Care2U functions as a seamless extension of your care delivery system, expanding access with Same Day and On-Demand, high-acuity clinical interventions in the home.
Performance Optimization: Our ER-at-Home and Hospital-at-Home models directly improve your performance in risk-based agreements while increasing enrollment into palliative care, hospice care, and other care management programs.
Cost Efficiency: We drive significant cost savings by reducing avoidable ER and hospital utilization, enhancing success in value-based care.
Improve Partner Performance: Your risk-bearing partners need help improving their performance in your sub-capitated arrangements. Care2U helps provide a necessary lever to manage costs.
our model

Hospital-Level care at a fraction of the cost

Care2U's model is built on two pillars: clinical rigor and operational efficiency. This allows us to deliver the highest quality, high-acuity care in the home, while providing a true lever for payers to manage Emergency Department and Hospital Spend.

Clinical Excellence

Physician-Led Care: Every patient receives physician-led care, with a team that includes an in-home provider with concurrent physician-led Telehealth. This ensures clinical expertise and a physician designed care plan.
Hospital-Level Capabilities: We deliver a comprehensive range of hospital-level services in the home, including advanced diagnostics, treatment of acute conditions, and management of chronic illnesses.
Stringent Quality Standards: We adhere to the highest clinical standards and protocols, ensuring patient safety and quality of care. Our focus on evidence-based practices and continuous quality improvement drives optimal outcomes.
Enhanced Monitoring and Support: We utilize remote patient monitoring technology (RPM) to provide real-time clinical interventions and escalations, enabling proactive intervention and improving patient outcomes.
Seamless Care Coordination: Our integrated care model ensures smooth coordination between in-home providers, telehealth physicians, and referring PCPs. This closed-loop communication enhances continuity of care, reduces duplication, and supports better patient outcomes.

Operational Excellence

Rapid Response and Logistics: We provide rapid, reliable in-home care delivery, with clinicians arriving at the patient's home within hours. Our sophisticated logistics and dispatch system ensures efficient routing, real-time tracking, and proactive communication.
Scalable Infrastructure: Care2U's technology and operational platform is built to scale, enabling us to handle high volumes and expand our services to meet the growing needs of our payer partners.
Seamless Integration: We prioritize seamless integration with your existing systems and workflows. Our technology facilitates efficient data exchange, real-time updates, and collaborative care coordination.
Data-Driven Partner Success: We meet with our partners regularly to review key performance indicators (including cost/utilization metrics) and service level agreements to drive the best partner outcomes and success.
Quality Improvements: With an industry-leading NPS score above 80, Care2U delivers exceptional care, access to care, and satisfaction for your members. This directly impacts CAHPS performance. Additionally, Care2U is able to target specific STARs and HEDIS gaps to help improve ratings.
By combining operational efficiency with clinical excellence, Care2U offers payers a powerful solution to improve patient care, reduce costs, and optimize resource utilization.
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The bottom liNe

Our Results Speak for Themselves

90%
of Care2U journeys completely avoid ED and Inpatient Stays
80+
Patient Net Promoter Score
<7%
Hospital Readmission Rate for Safe Transitions Patients

Ready to reimagine care delivery?

Explore how Care2U can become a strategic asset for your organization, improving outcomes and driving cost savings.

Frequently Asked Quesitons

Are you willing to enter into value-based contracts or alternative payment models?

Absolutely. Our entire model is designed to thrive under value-based arrangements. We actively seek partnerships with organizations committed to alternative payment models that reward high-quality, cost-effective care and improved patient outcomes. This is central to our mission.

What contracting options are available (e.g., shared savings, at-risk arrangements)?

Care2U is built for value-based care. We are open to various contracting options that align incentives, including:

  • Case rates for specific episodes of care (e.g., ER diversion, hospital-at-home stays).
  • Per-member-per-month (PMPM) fees for specific populations.
  • Shared savings models where we share in the financial upside generated from reduced hospitalizations and total cost of care.
  • At-risk arrangements where we take on accountability for specific outcomes and costs.
What criteria do you use to identify and stratify high-risk or high-utilization patients?

Care2U typically partners with risk-bearing entities (ACOs, health plans, hospitals) who often perform initial identification and stratification of high-risk members based on their data. We then receive referrals for patients who could benefit from our high-acuity in-home services. For our HIPLAC (hospital-at-home) program, patients generally need to meet MCG (Milliman Care Guidelines) or similar industry-standard eligibility requirements for inpatient-level care, adapted for the home setting. We focus on patients with conditions like COPD exacerbation, CHF exacerbation, pneumonia, cellulitis, and complicated UTIs that can be safely managed at home with appropriate support.

What protocols are in place for medical emergencies or patient deterioration?

Patient safety is paramount. Our protocols include:

  • 24/7 Clinical Oversight: Patients have access to our 24/7 care command center and on-call physicians.
  • Real-Time Monitoring: We utilize remote patient monitoring (RPM) technology for continuous oversight and early detection of any decline.
  • Rapid Response: Our mobile providers (NPs, PAs, Paramedics) are dispatched quickly (typically within 2-4 hours of referral) and work under the direction of ER or Hospitalist physicians via telehealth and in-person visits.
  • Escalation Plan: If a patient's condition deteriorates beyond what can be safely managed at home, they are promptly transferred to the nearest preferred Emergency Department, with coordination handled by our team.
How do you coordinate with primary care providers, specialists, and care managers?

Care2U prioritizes seamless collaboration. Our model includes:

  • It’s essential to recognize that Care2U doesn’t provide primary care, nor do we provide longitudinal care. We are an emergency department extension of your practice. We provide episodic mobile and emergency-level care to at-risk patients. We stabilize them in their home, and we refer them back to their Primary Care Physician. Making a referral to Care2U means a few things:
    • Unlike the ER, we refer your patient back to you.
    • Our medical doctor overseeing your patient's care will call you back the same day If that is your communication preference. (We will collect your communication preferences during your first referral).
    • You will receive the next day's encounter notes via fax or email. 
  • Direct Referrals & Communication: We work directly with PCPs, specialists, and care managers for on-demand referrals and provide daily Complete Care Summaries and updates throughout the patient's care journey.
  • Integrated Care Planning: Our physician-led teams communicate with the patient's existing providers to develop and execute care plans, ensuring continuity. After stabilizing or completing a hospital-at-home stay, we coordinate the patient's discharge back to their PCP.
  • Technology Integration: While specific integrations vary, our platform is built for efficient data exchange and real-time updates to support collaborative care.
How does your model reduce total cost of care for high-risk populations?

Care2U reduces the total cost of care for high-risk populations by:

  • Preventing avoidable hospitalizations and emergency department visits: Our rapid-response teams provide urgent, ER-level interventions at home, stabilizing patients and preventing the need for costly ER visits and subsequent admissions.
  • Providing a lower-cost site of care: For patients who do require hospitalization, our hospital-at-home program (HIPLAC) offers comprehensive, physician-led inpatient care at a fraction of the cost of a traditional brick-and-mortar hospital stay.
  • Reducing readmissions: Proactive in-home care and post-discharge support help minimize costly hospital readmissions, particularly for conditions like COPD, CHF, pneumonia, and complicated UTIs.
  • Improving care coordination: We work as an extension of existing care teams, ensuring seamless transitions and appropriate service utilization.
Can you demonstrate medical cost savings or ROI (e.g., avoided ER visits, reduced inpatient admissions)?

Yes, Care2U's model is designed to deliver significant medical cost savings. By providing emergency-level and hospital-level care in the home, we directly reduce avoidable ER visits and inpatient admissions. Our partners have seen hospital admission costs reduced by as much as 70%. For hospitals, we can help cut Medicare penalty-related readmissions by up to 75%. Our HIPLAC (High-Intensity, Physician-Led At-Home Care) program, as recognized by an Anthem Blue Cross and Blue Shield Innovation-In-Healthcare Award, provides a lower-cost, high-quality alternative to traditional hospital care.