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Privacy Policy

Last updated: March 18th, 2026 Care2U (“us”, “we”, or “our”) operates the Care2U website (the “Service”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://care2u.com/

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

THIS NOTICEDESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOWYOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.If you haveany questions about this Privacy Policy please contact:JenniferBrown, Esq. Care2U 255 Executive Drive, Plainview NY 11803 (833) 433-CARE ‍ I.COMMITMENT TO PROTECTING PHI. Care2U (the“Practice”) is committed to protecting medical information about you and yourhealth, including all demographic information, that may identify you and thatrelates to your past, present or future physical or mental health or conditionand related health care services (“protected health information” or “PHI”).This Policy describes how the Practice may use and disclose your PHI to carryout treatment, payment or health care operations and for other purposes thatare permitted or required by law. This Policy also describes your rights toaccess and certain obligations we have regarding the use and disclosure of yourPHI. This Policy is in compliance with the requirements set forth under TheHealth Insurance Portability and Accountability Act (“HIPAA”) and thoserequirements as set forth by the Secretary of the Department of Health andHuman Services (the “Secretary”), as may be modified or adopted from time totime. ‍ II. USESAND DISCLOSURES. A. Treatment, Payment and Health Care Operations. The Practice mayuse and disclose PHI for the following purposes:1. Treatment: To provide, coordinate, or manage your health care andrelated services, such as disclosing PHI to other healthcare professionalsinvolved in your care. For example, phoning in prescriptions to your pharmacyor scheduling lab work.2. Payment: To bill and collect payment from you, an insurance company ora third party. For example, to obtain prior approval of a particular treatment,or to substantiate services rendered for payment purposes.3. Health Care Operations: To ensure that you receive quality care. Forexample, to evaluate the performance of our staff in caring for you, to help usdecide what additional services we should offer, or whether certain newtreatments are effective.4. Appointment Reminders: We may contact you as a reminder that you havean appointment for treatment or medical care at this office.5. Treatment Alternatives and Health-Related Products and Services: ThePractice may recommend possible treatment alternatives or other health-relatedbenefits and services that may be of interest to you. For example, to send youa brochure about products or services that may be beneficial to you. ‍ B. Special Situations. Subject toall applicable legal requirements and limitations, the Practice may use ordisclose PHI without your permission for the following purposes: 6. Required By Law: The Practice will disclose PHI about you whenrequired to do so by federal, state or local law. 7. Public Health: The Practice may disclose PHI about you for publichealth activities, including disclosures: · to prevent or control disease, injury or disability;· to report births and deaths;· to report child abuse or neglect;· to persons subject to the jurisdiction of the Food and DrugAdministration (FDA) for activities raised to the quality, safety, oreffectiveness of FDA-regulated products of services and to report reactions tomedications or problems with products;· to notify a person who may have been exposed to a disease or may be atrisk for contracting or spreading a disease or condition;· to notify the appropriate government authority if we believe that anadult patient has been the victim of abuse, neglect, or domestic violence. (The Practice will only make this disclosure if the patient agrees or when requiredor authorized by law.) 8. Victims of Abuse, Neglect or Domestic Violence: The Practice maydisclose PHI about you to a government authority, including a social service orprotective services agency, authorized by law to receive reports of such abuse,neglect, or domestic if we reasonably believe you to be a victim of abuse,neglect, or domestic violence to the extent the disclosure is required by lawand the disclosure complies with and is limited to the relevant requirements ofsuch law, you agree to the disclosure; or to the extent the disclosure isexpressly authorized by statute or regulation. 9. Health Oversight: The Practice may disclose PHI to a health oversightagency for audits, investigations, inspections or licensing purposes. Thesedisclosures may be necessary for certain state and federal agencies to monitorthe health care system, government programs and compliance with civil rightslaws or other legal or regulatory requirements.10. Lawsuits andDisputes: If you are involved in a lawsuit or a dispute, the Practice maydisclose PHI in response to a court or administrative order. Subject to allapplicable legal requirements, the Practice may also disclose PHI in responseto a subpoena or other legal process. 11. Law Enforcement:The Practice may release PHI if asked to do so by a law enforcement official:· in response to a court order, subpoena, warrant, summons or similarprocess;· to identify or locate a suspect, fugitive, material witness, ormissing person;· about the victim of a crime under certain limited circumstances;· about a death we believe may be the result of criminal conduct;· in emergency circumstances, to report a crime, the location thereofthe victims, or the identity, description, or location of the perpetrator. 12. Coroners, MedicalExaminers and Funeral Directors: The Practice may release PHI to a coroner ormedical examiner. This may be necessary, for example, to identify a deceasedperson or determine the cause of death. The Practice may release information toa Funeral Director, consistent with applicable law, as necessary to carry outtheir duties with respect to the decedent. 13. Organ and TissueDonation: If you are an organ donor, the Practice may release PHI toorganizations that handle organ procurement or organ, eye or tissuetransplantation or to an organ donation bank, as necessary to facilitate suchdonation and transplantation. 14. Research: ThePractice may use and disclose PHI for research projects that are subject to aspecial approval process and the requirements of applicable law. 15. To Avert a SeriousThreat to Health or Safety: Subject to applicable law, the Practice may use anddisclose PHI when necessary to prevent or lessen a serious and imminent threatto your health and safety or the health and safety of the public or another person.The Practice may also use and disclose PHI if necessary for law enforcementauthorities to identify or apprehend an individual. 16. SpecializedGovernmental Functions: In certain circumstances the Practice may be requiredto disclose PHI to authorized governmental agencies for national securityactivities or for protective services for the President or other authorizedpersons. If you are a member of the Armed Forces, we may release PHI asrequired by military command authorities. We may also release PHI about foreignmilitary personnel to the appropriate foreign military authority. 17. Workers’Compensation: The Practice may release PHI as authorized by and to the extentnecessary to comply with laws relating to workers’ compensation or othersimilar programs. 18. Disaster RecoveryEfforts: When permitted by law, the Practice may coordinate uses anddisclosures of protected PHI with public entities authorized by law or bycharter to assist in disaster relief efforts.19. IncidentalDisclosures: Subject to applicable law, the Practice may make incidental usesand disclosures, by-products of otherwise permitted uses or disclosures whichare limited in nature and cannot be reasonably prevented, of PHI. 20. Family and Friends:The Practice may disclose to your family members or friends PHI which isdirectly relevant to their involvement in your care or payment for your care,if the Practice obtains your verbal agreement to do so or if the Practice givesyou an opportunity to object to such a disclosure and you do not raise anobjection. The Practice may also disclose PHI to your family or friends if thePractice infers from the circumstances, based on professional judgment that youwould not object. For example, the Practice may assume you agree to thedisclosure of your PHI to your spouse when you bring your spouse with you intothe exam room during treatment or while treatment is discussed. In situationswhere you are not capable of giving consent (because you are not present or dueto your incapacity or medical emergency), the Practice may, using professionaljudgment, determine that a disclosure to a family member or friend is in yourbest interest. In that situation, the Practice will disclose only PHI relevantto the person’s involvement in your care. The Practice may also useprofessional judgment and experience to make reasonable inferences that it isin your best interest to allow another person to act on your behalf to pick upyour PHI or records, for example, X-rays. Additionally, the Practice may use ordisclose your protected PHI to notify or assist a family member or friendresponsible for your care of your location, general condition, or death. ‍ III. REVOCATION OF AUTHORIZATION AND OTHER USES AND DISCLOSURES OF PHI. The Practice willnot use or disclose your PHI for any purpose other than those identified in theprevious sections without your specific, written authorization. Anyauthorization to use or disclose PHI may be revoked at any time so long as therevocation is in writing. If you revoke your authorization, the Practice willno longer use or disclose PHI for the reasons covered by your writtenAuthorization, except to the extent that the Practice has already used ordisclosed PHI in reliance on your authorization. ‍ IV. ADDITIONAL RESTRICTIONS ON USE AND DISCLOSURE. 1. HIV/Substance or Alcohol Abuse/Mental Health: Some federal andstate laws may require special privacy protections that limit the use anddisclosure of HIV, substance or alcohol abuse or mental health informationabout you. The Practice follows more stringent or protective law, where itapplies to the Practice. 2. Psychotherapy Notes: The Practice must obtain a valid authorizationfor any use or disclosure of psychotherapy notes, except to carry out thefollowing treatment, payment or health care operations:(A) use by the originator of the psychotherapynotes for treatment;(B) use or disclosure by the Practice for its owntraining programs in which students, trainees, or practitioners in mentalhealth learn under supervision to practice or improve their skills in group,joint, family or individual counseling;(C) use or disclosure by the Practice to defenditself in a legal action or other proceeding brought by the individual;(D) when required by the Secretary to investigateor determine the Practice’s compliance with HIPAA;(E) as required by law and the use or disclosurecomplies with and is limited to the relevant requirements of such law;(F) to a health oversight agency for oversightactivities authorized by law, with respect to the oversight of the originatorof the psychotherapy notes;(G) to a coroner or medical examiner for thepurpose of identifying a deceased person, determining a cause of death, orother duties as authorized by law; and(H) use or disclose PHI if the Practice, in goodfaith, believes the use or disclosure:(i) is necessary to prevent or lessen a seriousand imminent threat to the health or safety of a person or the public; and(ii) is to a person or persons reasonably able toprevent or lessen the threat, including the target of the threat.3. Part 2 Records. In all cases, if the Practicehas substance use disorder patient records about you, subject to 42 CFR Part 2,the Practice cannot use or share information in those records in civil,criminal, administrative or legislative investigations or proceedings againstyou without (1) your consent or (2) a court order and a subpoena. 4. Marketing: The Practice must obtain an authorization for any use ordisclosure of PHI for marketing, except if the communication is in the form of: (A) a face-to face communication made by a Practice to an individual; or (B) a promotional gift of nominal value provided by the Practice. If the marketing involves financial remuneration to the Practice from a third party, the authorization shall state that remuneration is involved.5. Sale of PHI: Other than the transition provisions in 45 CFR164.532, the Practice must obtain an authorization for any disclosure of PHIwhich is a sale of PHI, and such authorization must state that the disclosurewill result in remuneration to the Practice, if any.Revocationof Authorizations. You may revoke an authorization provided under this sectionat any time, provided that the revocation is in writing and addressed to thePrivacy Officer designated below, except that no such authorization may berevoked to the extent that:(A) thePractice has taken action in reliance thereon; or(B) if theauthorization was obtained as a condition of obtaining insurance coverage,other law provides the insurer with the right to contest a claim under thepolicy or the policy itself. ‍ V. FUNDRAISING ACTIVITIES. The Practice may utilize your PHI to contact you in an effort toraise money for a disease specific-non profit foundation affiliated with thePractice and its operations. If you do not want the Practice to contact you forfundraising efforts, you must notify the Practice in writing. If the Practicehas your substance use disorder patient records, subject to 42 CFR part 2, thePractice will give you clear and obvious notice in advance and a choice aboutwhether to receive fundraising communications that use your Part 2 information. ‍ VII. YOUR RIGHTS REGARDING PHI. You have the following rights regarding your PHI:23. Right to Inspectand Copy: You have the right to inspect and copy your PHI for as long as wemaintain that information. You must submit a written request in order toinspect and/or copy your PHI. If you request a copy of the information, we maycharge a fee for the costs of copying as approved by state law. We may denyyour request to inspect and/or copy in certain limited circumstances. In somecircumstances, you may have the right to have this decision reviewed. Pleasecontact the Practice if you have questions about access to your medical record.24. Right to Amend: Youhave the right to request amendment of incorrect or incomplete PHI so long asthe information is kept by this office. To request an amendment, complete andsubmit a Medical Record Amendment/Correction Form to this office. The Practicemay deny your request for an amendment if it is not in writing or does notinclude a reason to support the request. In addition, the Practice may denyyour request if: · the Practice did not create the PHI (unless the person or entity thatcreated the PHI is no longer available to make this amendment);· the Practice is no longer in possession of the PHI;· you would not be permitted to inspect and copy the record at issue; or· the original note is accurate and complete.25. Right to anAccounting of Disclosures: You have the right to request an “accounting ofdisclosures.” This is a list of certain limited disclosures the Practice madewith respect to your PHI. To obtain this list, you must submit your request inwriting to this office. It must state a time period, which may not be longerthan six years and may not include dates before April 14, 2003. The Practicemay charge you for the costs of providing the response to your request, but youmay request one free accounting per year. The Practice will notify you of thecost involved and you may choose to withdraw or modify your request at thattime before any costs are incurred. 26. Right to RequestRestrictions: You have the right to request a restriction or limitation on thePHI the Practice uses or discloses for treatment, payment and health careoperations. You also have the right to request a limit on the PHI the Practicediscloses about you to someone who is involved in your care, such as a familymember or friend. To request restrictions, you must complete and submit theRequest For Restriction On Use/Disclosure Of Medical Information and/orConfidential Communication Form to this office. ‍ The Practice is NOT required to agree to your request. 27. Right to RequestConfidential Communications: You have the right to request (within reason) thatthe Practice communicate with you in a certain manner. For example, you mayrequest that the Practice only contact you at work or on your cell phone. ThePractice will make every effort to honor reasonable requests made in writingand submitted to the Practice.28. Right to a PaperCopy of This Notice: You have the right to request a paper copy of this Policyat any time, even if you have agreed to receive the Policy electronically. Toobtain such a copy please contact the Practice. ‍ VII. NOTIFICATION OF BREACH. Should it be determined by the Practice that there is a breach ofyour PHI (the acquisition, access, use, or disclosure of PHI in a manner notpermitted under 45 CFR 164 subpart E which compromises the security or privacyof your PHI), you will be notified in writing by the Practice no later thansixty calendar days after the discovery of the breach. If the breach involvesthe PHI of more than 500 individuals in any state, the Practice shall followingdiscovery of the breach give notice of the breach to prominent media outlets inthat state and will also notify the Secretary. ‍ VIII. MODIFICATION. The Practice reserves the right to change this Policy at any time, effective forpreviously obtained PHI as well as future PHI. The Practice will post a copy ofthe current Policy in this office with the effective date. In addition, eachtime you register at or are seen at the Practice for treatment or health careservices, the Practice will offer you a copy of the current Policy in effect. ‍ IX. COMPLAINTS. If you believe your privacy rights have been violated, you may file a writtencomplaint with the Practice by emailing your complaint to jennifer@care2u.com, Jennifer Brown, Esq., Privacy Officer, or with the Secretary of theDepartment of Health and Human Services. This Practice maintains a nonretaliation Policy for complaints. ‍ X. PRACTICE REQUIREMENT. The Practice is required by law to: (1) ensure all PHI is maintained in aconfidential manner; (2) abide by the terms of this Policy; and (3) notifypatients of the Practice’s legal duties and policies with respect to PHI.

XI. SMS and Text Message Policy

Last updated: October 16, 2026

Care2U offers text messaging, called Care2U Care Team Texts, to patients, family members, caregivers and care partners for healthcare-related communications. Consent to receive text messages is not a condition of receiving care or services from Care2U.

Messages you may receive

  • Visit scheduling and confirmations
  • Provider arrival updates for home visits
  • Links to complete consent forms and to pay for a visit
  • Follow-up messages about your care
  • Billing notifications
  • Replies from the Care2U care team to messages you send us

Care2U does not send marketing or promotional text messages through this program.

How you opt in

  • Text the Care2U care team number yourself.
  • Give verbal consent during a call with Care2U staff. We record the date, time and the staff member who received your consent.
  • Check the text message consent box on a Care2U registration, intake or online form.

Message frequency and rates

Message frequency varies with your visits and care needs. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opting out and getting help

Reply STOP to any Care2U text message to opt out. You will receive one confirmation and no further text messages. Reply START to opt back in. For help, reply HELP, call (833) 433-2273 or email support@care2u.com. Opting out does not affect your care.

Text messages and your health information

Standard text messages are not encrypted. Messages travel over your wireless carrier's network and may be stored on their systems, and anyone with access to your mobile device may be able to read them. Care2U limits text messages to the minimum necessary information, such as a visit date, time or arrival window, and does not include diagnoses or treatment details. Please do not send detailed health information by text. For clinical questions, call (833) 433-2273 or use the patient portal. This program follows our Notice of Privacy Practices.

Sharing of mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the information sharing described in this Privacy Policy and Notice of Privacy Practices, and will not be shared with any third parties.

Updating your mobile number

If your mobile number changes, tell us by calling (833) 433-2273, through the patient portal, or at your next visit. Care2U is not responsible for messages sent to a number you no longer control.

Changes and contact

Care2U may update this SMS policy from time to time and will change the date at the top of this section when it does. Questions: call (833) 433-2273 or email support@care2u.com.