From the ER black hole to coordinated care.
When your patient needs urgent care, the ER means long waits for them and chasing updates for you. Care2U treats acute episodes at home, keeps you informed, and sends your patient back to you.
Referral forms for our partner networks.
Better outcomes for your patients, less work for your team.
An extension of your practice
Think of Care2U as your on-call acute care team. We treat urgent needs at home the same day and always send the patient back to you for follow-up.
Less on your schedule
We handle the urgent visit, update you clearly and return the patient to your care, without adding to your day.
Better value-based results
Avoided ER visits and admissions help you meet quality metrics and succeed in risk-based and shared savings contracts.
Happier patients
Your patients get a trusted alternative to the ER, even after hours, from a team with a patient NPS above 80.
Advanced care at home, connected to your practice.
Care2U is episodic acute care, not primary care. We deliver high-quality care at home and make sure your patient returns to you.
Clinical excellence for your patients
- Physician-led teams: an NP, PA or paramedic in the home works in real time with an ER or hospitalist physician by video
- ER and hospital-level care at home for COPD and CHF exacerbations, pneumonia, cellulitis, complicated and drug-resistant UTIs, dehydration and more
- Stringent clinical protocols and evidence-based practice
- Remote patient monitoring for patients who need ongoing acute care, including HIPLAC hospital at home
Operational excellence for your practice
- Rapid response: a clinician at the patient’s home within a few hours of your referral
- A same-day update from our physician and next-day documentation, without replacing or competing with primary care
- A short, simple referral process
- Dedicated provider relations support for your practice
What our team brings to your patient.
- Same-day in-home evaluation with a physician by video
- IV therapy: antibiotics, diuretics and hydration
- STAT labs and point-of-care testing
- Mobile imaging, including X-ray and ultrasound
- EKG
- Oxygen, DME and wound care
- Remote patient monitoring
Provider questions, answered.
Where does Care2U operate?
In New York: Manhattan, Brooklyn, Queens, The Bronx, Staten Island, Nassau, Suffolk, Westchester and Putnam.
Does my organization need a contract with Care2U to refer?
No. We accept referrals from contracted and non-contracted practices and organizations, and we are in-network with most major insurance plans. We do not accept fee-for-service Medicaid; we do accept managed Medicaid and MLTC plans.
What do I need to send with a referral?
Basic demographics and the chief complaint. Our intake team contacts the patient directly for insurance and anything else we need for the visit.
How quickly can Care2U see a patient?
After we receive the referral and confirm coverage, a Care2U clinician is typically in the patient’s home within a few hours. New referrals are accepted 9 AM to 9 PM, every day.
What if the patient gets worse?
Our team manages any change in condition in real time. If a patient is no longer safe at home, we escalate care to the nearest preferred emergency department and keep the referring team informed.
Can specialists refer patients?
Yes. At your first referral our team asks how you want to hear back: a call from our attending physician, a call with your practice manager, or the encounter summary by fax.
Which patients should go to the ER instead?
Care2U is not the right fit for symptoms of a heart attack or stroke, pregnancy, patients who need a blood transfusion, or a fall with a head strike in a patient on blood thinners. Those patients need an emergency department.
How do you work with the patient’s primary care doctor?
Care2U provides episodic acute care, not primary or longitudinal care. We stabilize the patient at home and send them back to their own doctor. Based on the preferences we collect at your first referral, our physician calls you the same day or sends encounter notes, and you receive the full notes by the next day by fax or email.
Ready to extend your patient care?
Refer a patient today, or talk with provider relations to set up your practice’s communication preferences.